Shipping policy
1. Shipping & Processing Times
All orders are processed within 1–3 business days. During peak holiday seasons, processing may take up to 5 business days. Once processed, standard shipping to the United States takes approximately 7–15 business days. You will receive a tracking number via email as soon as your order ships.
All orders are processed within 1–3 business days. During peak holiday seasons, processing may take up to 5 business days. Once processed, standard shipping to the United States takes approximately 7–15 business days. You will receive a tracking number via email as soon as your order ships.
2. Shipping Rates & Destinations
We ship to all states within the United States, including Alaska, Hawaii, and PO Boxes. Shipping costs are calculated at checkout based on your location and the selected delivery method.
We ship to all states within the United States, including Alaska, Hawaii, and PO Boxes. Shipping costs are calculated at checkout based on your location and the selected delivery method.
3. Customs, Duties, and Taxes
Orders shipped to the United States may be subject to customs clearance procedures, import duties, and local taxes. In accordance with US import regulations, orders under $800 USD are generally exempt from import duties (Section 321 de minimis). However, the customer (the importer of record) is responsible for any unexpected local customs charges or taxes imposed by US authorities. Luniva is not liable for these costs or any delays caused by customs inspections.
Orders shipped to the United States may be subject to customs clearance procedures, import duties, and local taxes. In accordance with US import regulations, orders under $800 USD are generally exempt from import duties (Section 321 de minimis). However, the customer (the importer of record) is responsible for any unexpected local customs charges or taxes imposed by US authorities. Luniva is not liable for these costs or any delays caused by customs inspections.
4. Wrong Address & Delivery Issues
Please double-check your shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipping costs.
Please double-check your shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipping costs.
5. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer support within 7 days of the delivery date at cuetadrop.1@outlook.com. Please retain all packaging materials and damaged goods to file a claim.
If your package arrives damaged or is lost in transit, please contact our customer support within 7 days of the delivery date at cuetadrop.1@outlook.com. Please retain all packaging materials and damaged goods to file a claim.